Wardair Travel

First Class Minibus Hire

Tel. 01903 26 25 26 Tel. 07775 900 960 email  info@wardairtravel.co.uk

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Tel. 01903 26 25 26

Tel. 07775  900 960

Email  info@wardairtravel.co.uk

Located in:

Worthing, West Sussex

Terms and condition of carriage

Any additional mileage over the quoted price to a different venue, pick-up or drop-off will be charged at the standard16 seater price per mile as set by local taxi operators.

 

Additional pick-ups or drop-offs not quoted for at the time of enquiry will be charged per mile or an additional one-off pick-up/drop-off price depending on if it is local on-route, across town or next village and charged per additional stop to allow for the increased mileage and or time taken. Any additional stops or venues cannot be garanteed due to the possibility of other bookings following on and should be booked at time of enquire to ensure sufficient time is allowed.

 

Any abusive or offensive behaviour on the bus will not be tolerated the driver should pull over stop and request the passengers behave before proceeding, any action which could threaten the safety of the passengers and or bus by any person or persons will result in these passenger being asked to leave immediately and if necessary by calling the police to assist by dialling 999.

 

Passenger should ensure they have all their valuables and personal belonging with them at all times as Wardair Travel will not accept responsibility for loss or damage. Suit cases, baggage and their contents carried in the bus or trailer are carried at the passengers own risk unless Wardair Travel have been neglect in any way.

 

Insurance is the Passengers responsibility to take out proper travel insurance to cover all eventualities.

 

Wardair Travel will endeavour to transport the passengers and or luggage to a place or places on time but cannot be held responsible for unforeseen circumstances or anything beyond our control.

 

When a deposit is taken it is not refundable if insufficient notice is not given or a good reason why the other passengers cannot travel.

 

Wardair Travel have a soilage charge if anyone is sick or soils the vehicle putting it out of service until it is cleaned there is a £50 charge incurred which will be take on the day or if the vehicle is subsequently found soiled the person who booked or lead person will be held responsible and accountable for their booking and passengers.

Our aim:   “To be a highly recommended”.

 

Therefore we take complaints very seriously. If you do have a complaint regarding a driver or the company please follow our complaints procedure below:

 

 Complaint Procedure

◾Your complaint will be acknowledged in 5 working days and you will be _informed who is dealing with it.

◾You will receive a reply to your complaint within 10 working days. If we _cannot give you an answer within this period we will write to you to _explain why and give an indication of when you can expect a full _response.

◾If we are at fault we will apologies and try to put things right.

◾If we are not at fault we will explain why.

◾If you are unhappy you can request your complaint be referred to the _Owner of the Company.

 

If you are still not satisfied you can refer your complaint to the

_Bus Appeals Body:

◾For complaints in England or Wales, please send details to: Bus _Appeals Body, Terminal House, Shepperton TW17 8AS

◾For complaints in Scotland, please send details to: Bus Appeals Body, _Hopetoun Gate, 8b McDonald Road, Edinburgh EH7 4LZ

◾Telephone: 0300 111 0001

◾Email: enquiries@bususers.org

 

There are various ways that can make suggestions and complaints:

 

◾By Post: Wardair Travel. 4 Chaffinch Close, Worthing, West Sussex,      --           _BN13 2TZ

◾By email: info@wardairtravel.co.uk

◾By telephone: 01903 262526

 

Complaints Procedure